Shipping & Returns
We want you to be happy with your purchases from us (and tell your friends!) However, If you do happen to receive an item which is faulty, or if you inadvertently receive an item that was not ordered, please notify us within 5 days of receiving your order and we will sort it for you!
Please either log into your account (easiest way to track your return) or you can email us at firstname.lastname@example.org quoting your invoice number, problem and contact number so that we can assist you and provide you with a return authorisation. Items returned need to be in their original saleable condition, with the boxes unopened and all contents intact. They are to be received by MU within 14 days of the return approval being arranged and the amount for credit will go back to the original method of payment.
Please choose carefully as we are unable to accept returns for change of mind or on sale items. Please do not hesitate to contact our friendly customer service team on (07) 5453 4608 or via email at email@example.com should you have any further questions.
We ship orders with Australia Post, and your order is available to track using your customer login.
Shipping costs - within Australia
Standard Shipping - $9.95
Orders over $99 - free standard shipping
Express post - Calculated on weight
We use best efforts to dispatch orders within 24 Hours. Tracking of your order is available via your customer login page. All shipments are trackable and are subject to Australia Post Estimated Delivery timeframes.